Customer Service and Experience Analysis, Business Process Improvement, Business Process Management, Lean and Business Process Transformation – there are so many approaches out there. Our clients’ needs range from a complete reinvention of the organization to designing improved processes and embarking on a plan to bring this vision to life. Click here for more detail on various types of business process improvement, management and transformation projects.
TSI’s approach to Customer Service and Experience Analysis, Business Process Improvement, Business Process Management, Lean and Business Process Transformation projects is unique. We quickly establish a shared understanding of our client’s unique industry and organizational situation.
We refer to this as their “business or organizational context”. This serves as a “lens” allowing our team to focus on very specific desired results and targeting the types of changes needed. Again, depending on what our client’s needs are, the transformation may be radical and inclusive of People, Process and Technology-related change. The transformation may also be more incremental and only involve a subset of the People, Process and Technology variables.
In nearly all of our transformation projects, TSI gathers and analyzes current state information in order to develop a myriad of transformation-oriented recommendations that are aligned with the end results desired by our clients. See here for more detail on business improvement projects.
Provided below are the most typical types of Business Improvement and Transformation Projects: